Terms of Service

Last updated: November 21, 2025

Welcome to Haram Navigator ("we," "our," or "us"). These Terms of Service ("Terms") govern your use of our mobile application and related services (collectively, the "Service"). By accessing or using our Service, you agree to be bound by these Terms.

1. Description of Service

Haram Navigator is an AI-powered mobile application designed to assist pilgrims during Hajj and Umrah. Key features include:

  • AI-Powered Pilgrim Guidance: An AI agent provides real-time answers to questions about navigation, rituals, and essential services.
  • Real-Time Location & Navigation: Precise indoor and outdoor navigation within the Haram vicinity, utilizing technologies like Bluetooth beacons.
  • Service Discovery: Information and connections to services such as hotels, transportation, retail stores, and food.
  • Crowd Avoidance: AI-powered recommendations for less crowded times and routes.
  • Emergency Alerts & Meetup Sharing: Tools to enhance safety, including hazard warnings and location sharing.

2. User Conduct and Responsibilities

You agree to use the Service in compliance with all applicable laws and regulations. You are responsible for any data charges incurred from your mobile carrier. While we strive for accuracy, you acknowledge that location data, navigation, and AI-generated information may not always be 100% accurate or up-to-date. Always exercise your best judgment and be aware of your surroundings.

3. AI and Data

The AI features of our Service provide information based on available data. This information is for guidance purposes only and should not be considered a substitute for official guidance from religious authorities or emergency services. We are not liable for any actions taken based on the AI's suggestions. By using the Service, you grant us permission to use anonymized location and usage data to improve our services, including our crowd prediction models.

4. Privacy Policy

Your privacy is important to us. Our Privacy Policy, which is incorporated into these Terms, explains how we collect, use, and protect your personal information. Please review it carefully.

5. Limitation of Liability

The Service is provided "as is" and "as available" without any warranties. To the fullest extent permitted by law, Haram Navigator shall not be liable for any indirect, incidental, special, consequential, or punitive damages, or any loss of profits or revenues, whether incurred directly or indirectly, or any loss of data, use, goodwill, or other intangible losses, resulting from your access to or use of or inability to access or use the Service.

6. Changes to Terms

We may modify these Terms from time to time. If we make material changes, we will provide you with notice through our Service or by other means. Your continued use of the Service after such notice constitutes your acceptance of the new Terms.

7. Contact Us

If you have any questions about these Terms, please contact us at [email protected].